Poor communication, no show delivery, no call , disappointing service for repeat customer
Virgie and Rodney Choy
Great staff, very service oriented, will do whatever it takes to make sure the final product meets or exceeds expectations!
Talented technicians, courteous and thoughtful and clean up at the end of every day. Keep client informed ofptogress and time table and confer on options.
Lack of communication throughout the installation. People on site did not have any respect for my home or belongings.
I need a partial refund of what I paid for the job, to make up for all the time I have spent dealing with various problems. 1. Extremely poor quality and long duration of installation of quarter rounds and baseboards, in particular. Had to be redone twice. 2. Damage to existing cable wire. 3. Construction debris left under oven. 4. Construction dust left for me to clean up. Could have been avoided if covered in plastic. 5. I had to ASK for a refund on unused materials that had been invoiced to me. 6. Tile installed in an orientation that is explicitly NOT recommended by the manufacturer. There may be more but this is just off the top of my head.
Grade A plus on both service and products. Great staff, excellent workmanship and really kind manners Thank you! I love my floor and love you all😉
very professional, very good workmanship, friendly and cooperative, goes the extra mile
You cheerfully move heavy furniture (which I no longer can do). Also remove/replace damaged tack boards. Everything done quick and professional. Good pricing. Rugs look great. Very personable crew.
Everything, from the beginning of the sales presentation to the end of the completion of the floor installation, was professionally organized. I felt the feeling of "trust" in Devin's approach and Gabriel's and Tim's follow-up work was excellent. Thank you for the great job!!
Nash and Lauren Souza